We gave great importance to customer satisfaction. You can contact our customer care services
if you find damage or defect to the delivered item. We will try to resolve the issue at the earliest
and return or replacement of the product will be the sole discretion of Vilakku. 100% replacement
will be given for major manufacturing defects highlighted to us within the warranty period as per
company policy. Vilakku brings you the best-handcrafted products from local artisans in the bell
metal town of Kerala. Since each product is handcrafted, they are unique and you have to
understand that minor shape, dimensional, or weight changes from the product description may
be present and cannot be considered as a reason for return. Let us not think of slight roughness
or lack of appealing finish as a defect. The beauty of handcrafted items is their uniqueness. We
hope our customers also understand it.
Note: Estimated delivery time between 5 to 10 days of purchase.
for any information please Chat or Call Us.
IN WHAT ALL CASES DO WE ACCEPT A RETURN?
- Returns are accepted if there is a Manufacturing Defect
- Returns are accepted if there is any damage occurred to the product while Shipping from our
packing centre to the customer. - Returns are accepted if there you receive an entirely different product than you ordered.
WHAT PROCEDURE DO YOU HAVE TO FOLLOW WHILE RETURNING A PRODUCT?
You have to e-mail us to info@vilakku.in about the damaged item within 3 days of delivery. While
emailing us, you have to include the order number, invoice copy, relevant photographs and
reason for return. Also kindly include what you wish- a replacement/credit coupon or a refund. If
your return request is accepted, safely pack the product and courier us to the address provided
by our team during the communication. This shall be done within 7 days from delivery, If you fail
to submit a return claim within the prescribed time, you won’t be eligible for a return. A used
product will not be accepted under any circumstances. Please note that replacement or refund
will be provided only after proper examination of the returned item by our team and the decision
of the team will be final.
WHEN CAN YOU EXPECT THE APPROVED EXCHANGE TO REACH YOU?
We aim to process an exchange for products in about 10-12 working days after receipt of the
returned product at our store.
WHAT IS OUR CANCELLATION POLICY?
BEFORE SHIPMENT: If you want to cancel your order before the shipment is done, you can contact us in the contact details provided in the “Contact us” section below the page.
AFTER SHIPMENT: If you want to cancel an ordered which is shipped already and hasn’t reached your hands, you have to contact us at info@vilakku.in and follow the instructions provided.
WHAT IS OUR REFUND POLICY?
If a refund is accepted after examination of the returned product, you can expect the amount to
be credited to your account within 10-12 working days. A refund will be provided only if the
original/copy of the invoice is returned with the product in the packing. A refund will be initiated at
the earliest for orders cancelled before shipment and hopefully reach you within 3 business days.
For orders cancelled after shipment, we will initiate a refund after verifying the packaging
condition of the received product back at our store and in such cases, shipping charges will be
deducted from the total amount before refund. In the case of multiple orders, if only a part of the
order is returned, a refund will be provided only for the returned item. Shipping cost refund will be
applicable for items returned for manufacturing defects. All refunds will be processed online
irrespective of the mode of payment you have used during purchase.
All right to make necessary changes to this return policy is reserved with website owners.